Chasing paper is a symptom
Most offices have someone whose informal job is asking drivers for documents. The calls are polite, repetitive and endless, and they happen because the process has no moment where the document is simply expected.
When the expectation is implicit, the follow-up has to be manual. Make it explicit and most of the chasing disappears.
Capture at the point of signature
The cheapest time to collect a CMR is the minute it is signed, while the driver is still at the dock and the phone is already in hand. Ten minutes later they are driving and it becomes tomorrow's problem.
A photo tied to the transport, taken on the spot, removes the whole downstream chain of reminders.
Make missing documents visible
Completed jobs with no document should look different from completed jobs with one. Not in a report someone runs weekly — in the same list the team already watches every day.
Once the gap is visible, it gets closed in hours instead of weeks, and invoicing stops waiting on paper.
